Last Updated: August 10, 2026

At Noorbil.com, we want our customers to have a smooth and satisfactory shopping experience. This Refund Policy explains when and how customers may request a refund for eligible purchases made through our website.

1. Eligibility for Refund

A customer may be eligible for a refund if:

• The wrong product was delivered.

• The product is defective or damaged upon delivery.

• The product received is significantly different from the product ordered.

• The order was cancelled before dispatch and payment was already made.

• A refund is approved by Noorbil.com after reviewing the customer's request.

Refund eligibility may depend on the condition of the product and the circumstances of the request.

2. Conditions for Refund

To qualify for a refund, the product should generally:

• Be unused and in its original condition.

• Be returned with its original packaging, accessories, manuals, and other included items where applicable.

• Not show signs of misuse, damage, alteration, or unauthorized repair.

• Be returned within the applicable return period.

Certain products may not be eligible for refund due to their nature, hygiene requirements, customization, or other applicable restrictions.

3. Non-Refundable Situations

A refund may not be provided when:

• The product has been used or damaged by the customer.

• The product was damaged due to improper use or handling.

• The customer ordered the wrong product, size, color, or specification, where the product was correctly supplied as ordered.

• The product is returned without required accessories or original packaging where applicable.

• The return request is submitted after the applicable return period.

• The product is specifically identified as non-returnable or non-refundable.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us as soon as possible after delivery.

We may ask you to provide:

• Order number

• Customer name and contact number

• Photos or videos of the product

• Photos of the packaging

• Description of the problem

After reviewing the information, we will determine the appropriate resolution.

Depending on the situation, the resolution may include:

• Product replacement

• Product exchange

• Repair, where applicable

• Partial refund

• Full refund

5. Wrong Product Delivered

If you receive a product that is different from the product you ordered, please contact us as soon as possible.

After verification, Noorbil.com may arrange a replacement or provide another appropriate solution.

The incorrect product may need to be returned before a replacement or refund is processed.

6. Order Cancellation and Refund

Customers may request cancellation before an order is dispatched.

If payment has already been made and the cancellation is approved, the eligible refund will be processed using the applicable refund method.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

7. Cash on Delivery (COD)

For Cash on Delivery (COD) orders, customers normally do not pay until the order is delivered.

Therefore, no payment refund is required for an order that was cancelled before payment.

If a customer has paid for a COD order and the order is later approved for a refund, Noorbil.com may request the customer's bank or other necessary payment details to process the refund.

8. Refund Processing Time

Once a refund has been approved, we will process it within a reasonable period.

The actual time required for the refunded amount to appear in the customer's account may depend on:

• Payment method

• Bank or payment provider

• Financial institution processing time

• Other circumstances outside our control

9. Shipping and Delivery Charges

Unless otherwise required by applicable law or approved by Noorbil.com, original delivery charges may not be refundable.

If the return is due to an incorrect, damaged, or defective product supplied by Noorbil.com, the company may provide an appropriate solution regarding return or delivery charges.

10. Return Shipping

Where a return is approved, we will inform the customer about the return procedure.

Depending on the reason for the return, return shipping costs may be the responsibility of:

• Noorbil.com, where the product was incorrectly supplied, damaged, or defective; or

• The customer, where the return is requested for another eligible reason.

The applicable return shipping arrangement will be communicated to the customer before the return is processed.

11. Refund Method

Where possible, refunds will be made using the original payment method.

If the original payment method is not available or cannot be used, we may request alternative payment information from the customer.

For security purposes, we may verify customer and order information before processing a refund.

12. How to Request a Refund

To request a refund, please contact our customer service with the following information:

• Customer name

• Order number

• Phone number

• Product name

• Reason for refund

• Photos or videos, if applicable

You can contact us through:

Email: [Your Official Email Address]
Phone/WhatsApp: [Your Official Phone Number]

Please do not send products back without receiving return instructions from Noorbil.com.

13. Inspection and Approval

All returned products may be inspected before a refund, replacement, or exchange is approved.

Submitting a refund request does not automatically guarantee approval.

The final decision will be based on the condition of the product, reason for return, order information, and applicable laws and regulations.

14. Policy Changes

Noorbil.com reserves the right to update or modify this Refund Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

15. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Website: Noorbil.com

Thank you for shopping with Noorbil.com.