Last Updated: August 10, 2026

Welcome to Noorbil.com. These Terms & Conditions govern your use of our website and the purchase of products through our online store.

By accessing or using Noorbil.com, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Our Website

Noorbil.com is an online shopping platform that allows customers to browse, select, and purchase products through our website.

We reserve the right to update, modify, suspend, or discontinue any part of the website or its services at any time without prior notice.

2. Eligibility

By placing an order through Noorbil.com, you confirm that:

• The information you provide is accurate and complete.

• You are legally capable of entering into a purchase agreement.

• You will use the website only for lawful purposes.

• You will not misuse or attempt to interfere with the website or its services.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on the website are accurate.

However:

• Product colors may appear slightly different depending on your device or screen.

• Product images may be for illustration purposes.

• Product availability may change without notice.

• Minor differences between the displayed product and the delivered product may occur.

We reserve the right to correct errors or inaccuracies in product information at any time.

4. Prices

All product prices displayed on Noorbil.com are subject to change without prior notice.

Any applicable delivery charges, taxes, fees, or other charges will be displayed during the ordering process where applicable.

If an incorrect price is displayed due to a technical or human error, we reserve the right to cancel the affected order and provide an appropriate resolution.

5. Orders

When you place an order through Noorbil.com, you are making a request to purchase the selected products.

After receiving your order, we may contact you by phone, SMS, email, WhatsApp, or other available communication methods to confirm the order.

An order may be cancelled or rejected if:

• The product is unavailable.

• The information provided is incorrect or incomplete.

• We are unable to contact the customer for order confirmation.

• There is a pricing or technical error.

• We suspect fraudulent or unauthorized activity.

• Delivery to the provided address is not possible.

6. Payment

We may offer different payment methods depending on availability, including Cash on Delivery (COD) and other payment methods displayed on the website.

Customers are responsible for providing accurate payment and billing information.

For Cash on Delivery orders, the customer must pay the required amount when the order is delivered.

We reserve the right to limit or disable certain payment methods for specific orders or customers where necessary.

7. Delivery

We will make reasonable efforts to deliver orders within the estimated delivery time provided at the time of purchase.

However, delivery times may be affected by:

• Incorrect or incomplete address information

• Customer unavailability

• Courier delays

• Weather conditions

• Public holidays

• Traffic or transportation issues

• Operational or technical problems

• Other circumstances beyond our reasonable control

Delivery charges, if applicable, will be communicated during the checkout process.

The customer is responsible for providing a correct and complete delivery address and contact number.

8. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been shipped or handed over to the delivery service, cancellation may no longer be possible.

To request cancellation, please contact our customer service as soon as possible using the contact information provided on our website.

9. Returns and Exchanges

Customers may request a return or exchange according to our Return & Refund Policy.

Products eligible for return or exchange must generally:

• Be unused

• Be in their original condition

• Include original packaging where applicable

• Include accessories, manuals, or other items supplied with the product

Certain products may not be eligible for return or exchange due to their nature, hygiene requirements, customization, or other applicable restrictions.

Please review our Return & Refund Policy before making a purchase.

10. Refunds

Approved refunds will be processed according to our Return & Refund Policy.

The time required for a refund may depend on the payment method and the relevant payment service provider or bank.

For Cash on Delivery orders, refunds may require additional information from the customer in order to process the payment.

11. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request:

• Order number

• Product photographs

• Packaging photographs

• A description of the problem

• Other information necessary to investigate the issue

After reviewing the case, we may offer an appropriate solution, which may include replacement, exchange, repair, refund, or another suitable resolution where applicable.

12. Customer Responsibilities

Customers agree to:

• Provide accurate name, phone number, email, and delivery information.

• Be available to receive the order.

• Pay the applicable amount at the time of delivery when using COD.

• Inspect products where reasonably possible upon receipt.

• Use purchased products according to applicable instructions.

• Not use the website for fraudulent, illegal, or unauthorized purposes.

Repeated refusal to accept confirmed orders may result in restrictions on future Cash on Delivery orders.

13. Website Use

You must not:

• Attempt to gain unauthorized access to the website.

• Introduce viruses, malware, or harmful code.

• Copy or misuse website content without permission.

• Use automated systems to interfere with website operation.

• Attempt fraudulent transactions.

• Use the website for any unlawful purpose.

We reserve the right to restrict or terminate access to the website if these Terms & Conditions are violated.

14. Intellectual Property

All content available on Noorbil.com, including:

• Logos

• Brand names

• Images

• Product descriptions

• Text

• Graphics

• Website design

• Software

• Other website materials

may be protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, or commercially use our content without prior written permission, except where permitted by applicable law.

15. Third-Party Services

Our website may use third-party services such as payment providers, delivery companies, analytics services, hosting providers, or other service providers.

Use of such services may be subject to the third party's own terms and policies.

We are not responsible for the independent terms, policies, or practices of third-party service providers.

16. Limitation of Liability

To the extent permitted by applicable law, Noorbil.com will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including delays caused by delivery services, technical failures, internet interruptions, natural events, or other unforeseen circumstances.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

17. Privacy

Your use of Noorbil.com is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

18. Changes to These Terms

We may update or modify these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised "Last Updated" date.

Your continued use of Noorbil.com after changes are posted means that you accept the updated Terms & Conditions.

19. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations governing Noorbil.com and its business activities.

Nothing in these terms limits any mandatory consumer rights or protections provided by applicable law.

20. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Website: Noorbil.com

Thank you for shopping with Noorbil.com.